In the 5G Era, the Customer Experience Matters, and Here's What to Do About It

This document notes several new assurance-related business and operational needs. It explores how customer service problems can be isolated or even averted with the right combination of business strategy, a purpose-built toolset, and industry expertise able to organize these capabilities to meet the strictest service quality controls. The document also notes how the right service support attributes can deliver far-reaching benefits to customers—human and machine.